Shipping and receiving goods

The delivery times of the order indicated in the shipping preview are purely indicative and do not constitute a contractual element. LUCA WALDNER undertakes to always offer the utmost punctuality and quality of service to the CUSTOMER, and to send the products within 2 working days from receipt of payment, moment in which can be considered concluded the purchase contract.
The carriers to send the goods can be either BARTOLINI, UPS, GLS, Italian Post, DHL, TNT.
For shipments outside the EU, the customs of the destination country may apply import costs. These are not considered hidden costs and it is the concern and responsibility of the CUSTOMER to inquire about them.
The guitars always travel with full value insurance.
At the time of sending, an explanatory email is sent to the recipient on how to check the journey of the goods through online tracking.
Any damage or mismatch in the number or size of packages must be immediately notified to the driver who makes the delivery, with the words "withdrawal with reserve for lack and/or damage of n °... packages" on the appropriate delivery note and promptly reported by email to within one (1) calendar day. Even if the packaging is intact, the goods must be checked within one (1) calendar day of receipt. Any damage not evident from an external examination of the package must be reported to LUCA WALDNER within one (1) calendar day by email to Any notification beyond the aforesaid terms and/or notified by different means indicated above is not valid and will not be taken into consideration.
The CUSTOMER assumes full responsibility for each declaration. Once the courier's document has been signed, the CLIENT can not make any objection about the external characteristics of the goods delivered and the number of packages received.

Below is a summary of LGS On 22/05/1999 n. 185:
"The business relationship of sale are regulated by these conditions of sale as current Italian law. The supplier ships its products to the customer with couriers selected. The goods travel with costs and risks of transport fully charged to the customer. These costs and any other charges related to transport and/or shipment of the products are calculated and detailed in the order confirmation and invoice. Upon receipt of the goods at home, the customer must verify the integrity of packages. In case of discrepancies and/or differences, it will be responsibility of the customer refuse the package, otherwise it loses the right to assert their rights in this regard."


This document is part of the Terms and Conditions which is completely accepted by making purchases at this shop.
Please note: the translation of this document is made just to inform customers. In the case of legal necessity, please refer to the Italian version and to the Italian law.