Right of withdrawal

Only the individual CUSTOMER (individual - purchase without VAT) may exercise the right of withdrawal according to the Legislative Decree no. 206/05, the Consumer Code, in accordance with Article 7 of Law 29 July 2003, No. 229.
This right is the right of the CUSTOMER to return to the seller the goods purchased online without any charge, without obligation to give reasons, and to have refund of the purchase price, providing that the product is received by the seller in its complete and perfect conditions, in all of parts purchased and received and in its original packaging. As stated by law, the right of withdrawal can not be applied in the following cases:

  • custom-made goods and/or customized
  • goods broken or compromise
  • goods taken directly in the physical shop

The CUSTOMER must pay only costs of receipt and return of the goods (equal to each other) and the cost of supplies that may be necessary to restore the good to its original condition (for example, where the strings would lead signs of wear), as well as repairing any minor damage caused for simple shorter usage (varnish damage, knocks, etc.). In case of withdrawal, send (as required by law) within 14 calendar days from receipt of goods, a registered letter with acknowledgment of receipt (you can anticipate it by email or telegram provided that it is confirmed by registered letter with acknowledgment of receipt no later than forty-eight hours) stating the intention to withdraw from the contract and specifies the procedures for refund (bank details needed to make the transfer or PayPal data necessary to carry out re-credit: the only possible way to refund money is one of the same ways accepted by the shop as payment). This notification must be sent to:

Luca Waldner
via G. Piazzi, 14
23026 - Ponte in Valtellina (SO) - ITALY

As soon as possible and in any case within thirty (30) days of receipt of the statutory notice of withdrawal, LUCA WALDNER will make the refund to the CUSTOMER. We reiterates that such reimbursement is, however, subject to the evaluation of the good once received by the seller, to the count of consumables to be replaced (for example, if strings showing signs of wear) and any minor damage (scratches, marks on the varnish, knocks , etc.). In case of serious damage, you can not exercise the right of withdrawal. The CUSTOMER has the legal obligation to return the property in perfect condition, perfectly packaged in original packaging with all parts received (including accessories), and send it to LUCA WALDNER no later than ten (10) calendar days from the dispatch of the letter with which you are communicating that you intend to exercise the right of withdrawal. The beginning of the valid period to exercise the right of withdrawal (14 calendar days) starts from the date of receipt of the goods, the beginning of the period for the return of the goods to the seller (10 calendar days) from the date of the registered letter.
The CUSTOMER, in the case of personal pick-up (or a pick-up by a delegated person) of the goods in the workshop of LUCA WALDNER in Ponte in Valtellina or in another agreed location where the goods are physically delivered, automatically loses the right to exercise the right of withdrawal.


This document is part of the Terms and Conditions which is completely accepted by making purchases at this shop.
Please note: the translation of this document is made just to inform customers. In the case of legal necessity, please refer to the Italian version and to the Italian law.