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Terms and Conditions of use

The access and use of the web space owned by Luca Waldner called "LW-shop" in URL are activities subjected to the rules presented in this document.
Using and making purchases on the website you accept and you agree to comply with these conditions explicitly.
If you do not agree, please do not use the site.


Obligations of the customer

The customer undertakes and agrees to read and comply with the rules contained in this document and, in case of a purchase online, print and save these Terms and Conditions (already examined and accepted as a necessary step) and the specifications of the purchased product.
It is strictly forbidden to enter false and/or fantasy data in the registration process required to make purchases: the personal data and email address must be only the own personal data. It is expressly forbidden to make more than one account for the same person. Luca Waldner reserves the right to prosecute any violation or abuse for the protection of all consumers.


General Sales Conditions

The customer wishing to make a purchase on the website must be logged into the website.
The shop is designed and built for an end user, whether student or professional, so the purchase of goods in the shop is intended for individuals, even with VAT, but not to retailers or distributors.
Clicking on the button responsible for confirming the order, the customer fully accepts, without reservation, these "General Sales Conditions" and the document "Terms and Conditions".

All prices on the site include VAT.
Pricing and availability shown on this website are while stocks last and are subject to change without notice.

Method of payment:
- Bank Transfer in advance
- Credit card
- Paypal

Payment currency:
- We only accept payments in Euros


Shipping and receiving goods

The carriers to send the goods can be either BARTOLINI, UPS, GLS, Italian Post, DHL, TNT.

For Italy, the goods will be sent within two working days from the address indicated in the order. The delivery time is about 3-5 working days for Italy and about 7 for Europe. Throughout Italy the cost of shipping will be clearly indicated in the order. For foreign countries may be required confirmation of the customer to the shipping quote sent from the shop after order is placed.

As the Legislative Decree 22.5.1999 n. 185 (distance contracts) the goods travel at the risk of the recipient, so Luca Waldner is in no way responsible for any delays, theft or damage caused by the Italian Post, by the carriers or by third parties.

It is important that the customer, on receipt of goods, check that:

- the number of packages delivered corresponds to that indicated on the invoice;
- the goods correspond to what is actually shown on the invoice;
- the packaging is not damaged or wet or otherwise altered or tampered, even in materials/seals of (special adhesive tape, etc. ..).

Any damage or the mismatch in the number of packages, as well as any delays in delivery, must be immediately reported to the courier who delivers, adding the words "subject to removal for loss and/or damage to No. ... packages " on the appropriate document delivery and promptly notified by email to within one (1) calendar day. While the packaging is intact, the goods must be checked within one (1) calendar day of receipt. Damage not evident from an examination outside of the package, must be reported within one (1) calendar day Luca Waldner by email to Each alert over these terms and/or by different means from the above mentioned is not valid and will not be considered.

For each statement the customer assumes full responsibility. Once signed the Courier's transportation document, the customer may not oppose objection on the external characteristics and the number of packages received.

Below is a summary of LGS On 22/05/1999 n. 185:
"The business relationship of sale are regulated by these conditions of sale as current Italian law. The supplier ships its products to the customer with couriers selected. The goods travel with costs and risks of transport fully charged to the customer. These costs and any other charges related to transport and/or shipment of the products are calculated and detailed in the order confirmation and invoice. Upon receipt of the goods at home, the customer must verify the integrity of packages. In case of discrepancies and/or differences, it will be responsibility of the customer refuse the package, otherwise it loses the right to assert their rights in this regard."


Support and warranty

Luca Waldner markets products of high quality.
Are the safeguards in the law:

- the legal guarantee of two (2) years for lack of conformity
- the commercial guarantee of one (1) year

As expressed by law, the legal guarantee is not recognized in the case of purchases made by companies or freelancers, etc., with a VAT commercial invoice. In these cases, only the commercial guarantee is recognized for a period of one year.
Not covered by warranty all consumables parts (strings, varnish, fretboard) or problems caused by improper use and not suited to the directives received jointly the common sense (knocks, scratches or marks of any kind, use in locations not appropriate , etc.). The customer is protected by Italian Legislative Decree. February 2, 2002 n. 24.



The customer can complain by phone at tel. +39 0342 1971010 or by email:


Right of withdrawal

Only the individual customer (individual - purchase without VAT) may exercise the right of withdrawal according to the Legislative Decree no. 206/05, the Consumer Code, in accordance with Article 7 of Law 29 July 2003, No. 229. This right is the right of the customer to return to the seller the goods purchased online without any charge, without obligation to give reasons, and to have refund of the purchase price, providing that the product is received by the seller in its complete and perfect conditions, in all of parts purchased and received and in its original packaging. As stated by law, the right of withdrawal can not be applied in the following cases:

- custom-made goods and/or customized
- goods broken or compromised
- goods taken directly in the physical shop

The customer must pay only costs of receipt and return of the goods (equal to each other) and the cost of supplies that may be necessary to restore the good to its original condition (for example, where the strings would lead signs of wear), as well as repairing any minor damage caused for simple shorter usage (varnish damage, knocks, etc.).

In case of withdrawal, send (as required by law) within 10 calendar days from receipt of goods, a registered letter with acknowledgment of receipt (you can anticipate it by email or telegram provided that it is confirmed by registered letter with acknowledgment of receipt no later than forty-eight hours) stating the intention to withdraw from the contract and specifies the procedures for refund (bank details needed to make the transfer or PayPal data necessary to carry out re-credit: the only possible way to refund money is one of the same ways accepted by the shop as payment). This notification must be sent to:

Luca Waldner
via G. Piazzi, 14
23026 - Ponte in Valtellina (SO) - ITALY

As soon as possible and in any case within thirty (30) days of receipt of the statutory notice of withdrawal, Luca Waldner will make the refund to the customer. We reiterates that such reimbursement is, however, subject to the evaluation of the good once received by the seller, to the count of consumables to be replaced (for example, if strings showing signs of wear) and any minor damage (scratches, marks on the varnish, knocks , etc.). In case of serious damage, you can not exercise the right of withdrawal.
The customer has the legal obligation to return the property in good condition, perfectly packaged in original packaging with all parts received (including accessories), and send it to Luca Waldner no later than ten (10) working days from receipt of goods. The beginning of the valid period to exercise the right of withdrawal (10 calendar days) and for the return of the goods to the seller (10 days) starts from the date of delivery of goods to the customer.
The customer who exercises the right of withdrawal for a given product can no longer, in any way, retry the purchase of this product at this portal.


Contract termination and termination clause

Luca Waldner has the right to terminate the contract simply notifying this to the customer with adequate and justified reasons, in which case the customer will be entitled exclusively to a refund of the amount already paid. General obligation assumed by the customer in the document "Terms and Conditions" as well as the guarantee of successful completion of payment by the customer using ways offered by the seller, are essential, so that the non-fulfillment by the customer of just one of said obligations will result in the termination of the contract in accordance with article 1456 of the Civil Code, without necessity of legal judgment, without prejudice to the right of Luca Waldner to bring proceedings for compensation for further damage.
For its part, the customer has the option to cancel the contract within 24 hours of receiving the email confirmation of purchase, giving timely notice by mail to and possibly also by phone at +39 0342 1971010. If the goods had already been sent, the customer can only use (within the prescribed period) the right of withdrawal.


Jurisdiction and competent Court

Any dispute relating to the application, execution, interpretation and breach of contracts entered into purchase online via the website, is subject to Italian jurisdiction. These general conditions are reported, although not expressly provided herein, in conjunction with the Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 dated 22.5.1999. For any dispute between the parties relating to this contract, will be the competent court in the district where the customer is domiciled if located in the territory of the Italian State. For all other customers, any dispute shall be the sole responsibility of the Court of Sondrio (Italy).


Information under the Privacy Policy

Luca Waldner, pursuant to and for the purposes of Legislative Decree no. 30th June 2003. 196, informs its customers that the personal data provided at the time of purchase are excluded by the consensus of the person concerned, as collected and preserved exclusively to meet the tax obligations imposed by law. In particular, Luca Waldner specifies that the personal data provided by customers will not be used for the purposes of commercial information of any kind unless a result of prior and explicit expression of consent by the customer. For more information: D. Decree 30/06/2003 n. 196.

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Luca Waldner owns the site,, brands sold in the shop and all content such as images, photographs, descriptions, graphics, logos, text and any other material in any format published in
Excludes all files and content that form the sales platform "Prestashop" at which relies these contents comply with the licenses of their respective owners.
The material on this site is therefore protected by copyright law and it is forbidden any form of copying, alteration or reproduction to third parties without the express written consent of Luca Waldner.


For any further information please do not hesitate to contact us via:

- the page contact in the shop
- by phone: +39 0342 1971010
- by email:

Please consider to add the following email address: to your address book in order to prevent our communications can be possibly be labeled as spam.

Luca Waldner
via G. Piazzi, 14
23026 Ponte in Valtellina (SO) ITALY
+39 0342 1971010


Please note: the translation of this document is made just to inform customers. In the case of legal necessity, please refer to the Italian version and to the Italian law.